ESR Reviews

Everything was great except for having to wait three weeks for purchased items to be delivered.

Good case, very easy to install with the screen protector. Overall, very nice experience

One of the screens was defective.
There is a hairline "crack" in the left bottom corner

Great service, the helpdesk was very helpfull.
I had a broken part en they send me a new one. I received it really quick!

Item arrived quickly. Great product. I’ve one before but it was stolen from my car. Had to order another immediately. Can’t live without it!

Hi Daisy and Team
Thank you very much
You are very attentiv
You could help me very quick and effektive
Your service is outstanding and the best I ever hat
All the best for you
Sincerely
Manni Möllers

The quality of the products and the very high speed one day delivery. Never expected that and it made my experience way more worth it

I sent an email regarding a package not received… to asking for a spare part that had been busted from a previous ordered item. Communication was prompt and over the weekend. Part was set up and sent, without any issue. Thank you.

I ordered the phone case and it has exceeded expectations. The stand is great to prop the phone up for when I’m working on my laptop.

Although it took a while for my order to despatch, once it did I was able to track every part of its journey to my door. So far the case seems good quality and hard wearing but time will tell. My only gripe would be that it took a week for my order status to update as despatched, when the original email says 1-3 days for QC check and despatch. Only a small thing but a more realistic timaframe would have been useful.

I recently had an issue with a product I purchased from ESR and I would like to express my gratitude for the support provided by Alice and Cathy. They went above and beyond to help me find the best resolution to my issue and I was impressed by their excellent support throughout the process. The resolution they provided was satisfactory and I am pleased with my overall experience.

Thank you Alice and Cathy for your hard work and dedication.

ESR has provided the best customer service for my order of lens covers for my iPhone 14 pro. I inadvertently put the wrong zip code for my address which hampered the delivery of my order. After a week of them trying to find where my package was (lost somewhere) the generously offered to ship me another at no additional charge!! And this after I admitted to them thst I had put the wrong zip code! You don’t find that level of customer service very often these days. Thank you ESR.

i got this ESR magsafe stand for my iPhone and it works perfectly. i really love it and use it every night. the fan is such an add on, specially in the hot days of summer!

Love the product. Fits my iPad Pro 12.9 perfectly. Wish there were more options of patterns and/or graphics on the case. Ultimately choose this over the prettier cases because of functionality.

Great customer service. Very kind and helpful. All my concerns have been payed attention too and solved in the best possible way. I am very pleased with the resolution.